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📜 Terms & Conditions – SweetOra1. Definitions2. Eligibility3. Products & Information Disclaimer4. Pricing & Payments5. Order Acceptance & Cancellation6. Shipping & Delivery7. Returns, Refunds & Replacements8. Intellectual Property Rights9. Customer Responsibilities10. Limitation of Liability11. Privacy & Data Protection12. Governing Law & Jurisdiction13. Amendments14. Contact Us

📜 Terms & Conditions – SweetOra

Last Updated: [2 oct 2025 ]

Welcome to SweetOra (“Company,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website sweetora.odoo.com, including any purchases made through our online store. By visiting, accessing, or purchasing from SweetOra, you agree to comply with and be bound by these Terms.

If you do not agree, please do not use our website or purchase our products.

1. Definitions

  • Customer / User / You: Any individual or entity accessing or purchasing from our website.

  • Products: All goods offered by SweetOra, including but not limited to jaggery, sweets, pickles, honey, and related items.

  • Order: A confirmed request by the Customer to purchase Products through our website.

2. Eligibility

  • You must be at least 18 years of age to place an order.

  • By using our services, you represent that you have the legal capacity to enter into this agreement.

3. Products & Information Disclaimer

  • We strive to ensure that all product descriptions, images, nutritional values, and prices are accurate.

  • Minor variations in color, packaging, size, or taste may occur due to the artisanal nature of our products.

  • All ingredients are listed on packaging; Customers are responsible for checking allergies before consumption.

4. Pricing & Payments

  • All prices are listed in [currency] and are inclusive of applicable taxes unless otherwise stated.

  • We reserve the right to update prices without prior notice.

  • Payments must be made through approved methods (e.g., UPI, Debit/Credit Cards, Net Banking, Wallets).

  • SweetOra is not responsible for payment failures caused by third-party payment gateways.

5. Order Acceptance & Cancellation

  • Orders are accepted subject to product availability and payment confirmation.

  • We reserve the right to refuse or cancel orders for any reason, including:

    • Out-of-stock products

    • Pricing or typographical errors

    • Suspicious or fraudulent activity

  • Customers may request cancellation within 12 hours of placing an order, provided the order has not yet been dispatched.

6. Shipping & Delivery

  • Estimated delivery times are displayed at checkout but may vary based on location, courier delays, or unforeseen circumstances.

  • Title and risk of loss transfer to the Customer upon delivery.

  • Customers must provide accurate delivery details; SweetOra is not liable for failed deliveries due to incorrect information.

7. Returns, Refunds & Replacements

  • Due to the perishable nature of food, returns are not accepted once the package is opened or used.

  • Damaged, defective, or incorrect items must be reported within 48 hours of delivery with photos/videos as proof.

  • Refunds or replacements will be processed only after verification and are subject to our discretion.

  • Refunds will be credited to the original payment method within 7–10 working days (timelines may vary depending on banks/payment gateways).

8. Intellectual Property Rights

  • All content on this website, including text, logos, images, packaging designs, and product names, are the exclusive property of SweetOra.

  • Unauthorized reproduction, distribution, or modification of our content is strictly prohibited.

9. Customer Responsibilities

  • Customers agree not to misuse the website or interfere with its functionality.

  • Customers are responsible for providing accurate information at checkout.

  • Reselling of SweetOra products without prior written consent is not permitted.

10. Limitation of Liability

  • SweetOra is not liable for:

    • Allergic reactions or health issues resulting from product consumption.

    • Indirect, incidental, or consequential damages arising from the use of our website or products.

    • Delays or failures in delivery caused by third-party logistics providers.

11. Privacy & Data Protection

  • SweetOra collects personal data such as name, address, email, and phone number solely for processing and delivering orders.

  • Data is handled in accordance with our Privacy Policy.

  • We do not sell or share customer information with unauthorized third parties.

12. Governing Law & Jurisdiction

  • These Terms shall be governed by and interpreted under the laws of India.

  • Any disputes shall fall under the exclusive jurisdiction of the courts located in [Your City/State].

13. Amendments

  • We reserve the right to update or modify these Terms at any time.

  • Continued use of the website after changes implies acceptance of the updated Terms.

14. Contact Us

For any queries, complaints, or feedback, please contact:

📧 Email: [educonnect631@gmail.com]

📞 Phone: [ 7834909741 ]