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🔒 Privacy Policy – SweetOra💸 Refund & Cancellation Policy – SweetOra🚚 Shipping & Delivery Policy – SweetOra

🔒 Privacy Policy – SweetOra

Effective Date: [Insert Date]

At SweetOra, we respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information.

1. Information We Collect

  • Name, phone number, email, billing/shipping address

  • Payment details (processed securely by third-party gateways, not stored by us)

  • Browsing behavior (cookies, analytics)

2. How We Use Your Information

  • To process and deliver your orders

  • To communicate with you about orders, offers, or support

  • To improve our website and product experience

  • To comply with legal and regulatory obligations

3. Data Protection

  • We use secure servers and encryption to protect data

  • Only authorized staff handle sensitive information

  • We never sell or rent your personal data to third parties

4. Cookies

We use cookies to improve site performance, personalize your experience, and analyze traffic. You can disable cookies in your browser settings.

5. Third-Party Services

We may share necessary information with payment processors and logistics partners to complete orders.

6. Your Rights

  • Request access to your personal data

  • Request corrections or deletion

  • Opt out of promotional communications

For requests, contact us at [your email].

💸 Refund & Cancellation Policy – SweetOra

Effective Date: [Insert Date]

1. Cancellations

  • Orders can be cancelled within 12 hours of placement if not dispatched.

  • Once shipped, cancellations are not possible.

2. Returns

  • Due to the perishable nature of food products, we do not accept returns once packages are opened or used.

3. Refunds

  • Refunds are applicable only in the following cases:

    • Wrong product delivered

    • Damaged/defective product received (must notify within 48 hours with proof)

  • Approved refunds will be credited to the original payment method within 7–10 business days.

4. No-Refund Cases

  • Change of mind after delivery

  • Products consumed or tampered with

  • Incorrect delivery details provided by customer

🚚 Shipping & Delivery Policy – SweetOra

Effective Date: [Insert Date]

1. Shipping Coverage

We deliver across India via trusted courier and logistics partners.

2. Delivery Timeline

  • Standard delivery: 3–7 business days (depending on location)

  • Remote areas may take longer

  • Delays due to courier/logistics are beyond our control

4. Order Tracking

  • Customers receive tracking details via email/SMS once the order is dispatched.

5. Damages During Transit

  • If the package is damaged, do not accept delivery or immediately inform us with photos/videos within 48 hours.